Customer Testimonials

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DealerRater Nov 26, 2022

Victor was amazing. Honest, up front, great communication. Highly recommend Victor a regal Kia. Always!!!

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Google Nov 26, 2022

Great experience! Traded my Telluride for a newer Sportage. Eric found me what I was looking for and made the whole process easy!

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DealerRater Nov 25, 2022

I tie was ver professional. No hidden fees. No surprises at the end of the same. Highly recommend him.

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DealerRater Nov 25, 2022

My sales agent Victor and finance manager Help find me a bank with my loan terms I wanted on my finance car. They got me a deal under an hour, The dealership is friendly and can be trusted in securing a good deal.

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DealerRater Nov 25, 2022

This Kia location is very friendly and accommodating with whatever needs you may have. They are also available to answer whatever questions you have.

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Google Nov 25, 2022

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DealerRater Nov 24, 2022

I was looking for a second car and went to Regal Kia to see what was available. On our 2nd visit, Ed Ortiz approached us to see if he could help. We went there with a different car in mind but when we saw the Kia Soul, that was what I was looking for. The car needed detailing and certification so we came back a few hours later and WOW! We were so impressed with how beautiful the car looked! Ed did a great job and everyone there was so nice and professional. I really love the car and it ...

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DealerRater Nov 23, 2022

Everyone here is so customers oriented. Even after purchasing our car the dealership has kept in contact to make sure we are happy. Never had service like this before. Thank you

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DealerRater Nov 23, 2022

Best place to buy a car. This is 3rd vehicle from Kia lakeland. Will tell others.

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DealerRater Nov 23, 2022

Very clean facility. And very nice staff. Always impressed with the service department. Thank you

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DealerRater Nov 23, 2022

This dealer ship is very helpful understanding people staff very friendly I would tell people about Kia outstanding dealership

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DealerRater Nov 23, 2022

Easy to schedule. In and out as promised. Thank you again for a great service experience.

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Google Nov 23, 2022

I needed an oil change. Staff was polite and my service was done relatively quickly. I like the free coffee!

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DealerRater Nov 23, 2022

Victor and the team at Regal Kia went above and beyond to get us in our dream car. We drove over an hour to get a limited edition Stinger and they understood our needs and wants.

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DealerRater Nov 23, 2022

Great service personnel and work performed. Fast service with clear objectives on finishing work needed.

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DealerRater Nov 23, 2022

The gentleman that assisted me with having a new battery installed, was top notch. He showed me the test that was done on the current battery, broke down the cost of the new one and made sure I had no question left unanswered. Ones like him keep me coming back!

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Google Nov 22, 2022

Absolutely amazing group! I brought my car here and I will continue to go here

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DealerRater Nov 22, 2022

It was very nice experience. Everybody was friendly and helpful and gave you felling that everything will be done properly.

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DealerRater Nov 22, 2022

Great experience and Shaun was wonderful at keeping in touch with me while my vehicle was being serviced.

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DealerRater Nov 22, 2022

I have been a loyal customer to Regal for nearly 40 years, in all that time I have never had a salesman go the the distance like Ed Box. He is an exceptional salesman and a great credit to the Regal Automotive family.

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DealerRater Nov 22, 2022

They went above and beyond to find me a vehicle that would fit my budget.

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DealerRater Nov 19, 2022

At first I didn’t believe if I can find something better at kia but they treat me good God blesss y’all thank you Mr.Box

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DealerRater Nov 19, 2022

Quick and easy process, the sales staff members were polite and very professional. Would definitely recommend.

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DealerRater Nov 19, 2022

The dealership, as a whole is good, but some departments, the parts department in particular needs help

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DealerRater Nov 19, 2022

I love this dealership. As soon I drove in the parking lot I was approached by someone. They were very helpful throughout the whole time I was there. Thank you

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DealerRater Nov 19, 2022

Complete courtesy from the staff inside and out. True professionalism. Service done with a smile. Thanks again Kia and staff. Wouldn't take my car any where else.

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Google Nov 18, 2022

Always top notch service from Regal Kia.

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DealerRater Nov 18, 2022

Misty Osborne was really helpful and went extra distance to provide excellent service. She got all the things we needed done and made our experience very positive

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DealerRater Nov 18, 2022

I was in and out in 45 minutes and Jonathan was greeted to work with . He answered all of my questions

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Google Nov 18, 2022

Also I want Acknowledge Jonathan Benitez that he is a big asset for Regal Kia and treated me with respect also very professional.

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Google Nov 18, 2022

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DealerRater Nov 18, 2022

My service provider was courteous and professional. Timing was perfect for getting my vehicle serviced

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DealerRater Nov 17, 2022

Very kind and very respectful the waiting area was confrontabl and the waiting time was short thanks

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DealerRater Nov 17, 2022

Roberto and his team were able to meet my goal payments with the car I wanted! Everyone was super friendly!

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DealerRater Nov 17, 2022

I love the service people they are excellent and very helpful they go above exspectation

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Google Nov 17, 2022

Kelsey and Misty in the service department are great. They helped me out and were transparent the entire time I waited for our repairs. Even when they were short staffed on Veterans Day Kelsey got us taken care of with ease.

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DealerRater Nov 16, 2022

Víctor Estrada is always friendly and helpful and always try his best you leave with car you really want ask for him for you next kia

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Google Nov 16, 2022

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Google Nov 15, 2022

Always quick and polite! Never had any issues

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Facebook Nov 15, 2022

Worked with Victor who made us feel like family. We did not have the best credit nor the best trade in. Victor worked hard to get us into our Stinger GT2. Thanks for all the hard work from the Regal Kia team.

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DealerRater Nov 14, 2022

The service is always fast, friendly and helpful. I couldn't ask for better service

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DealerRater Nov 14, 2022

Always happy with my service and treatment at Regal Kia. Been going there for greater than 10 years. Their like family.

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Google Nov 14, 2022

Regal Kia offer a Great customer service , the quickness is a plus I strongly recommend this business

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Google Nov 13, 2022

I want to thank Victor for his great customer service. Due to transportation issues I had to have my new Kia Rio delivered to my home. Victor went out of his way to be of assistance. He kept me posted & I knew when I could expect delivery. I'm very happy with his service.

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DealerRater Nov 12, 2022

Muy contentos y satisfechos con el trato recibido por el vendedor Willy y Pedro! Contentos!

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DealerRater Nov 12, 2022

Profesional Service. Really helped me get my unit in an easy fast anda reliable way. Willy was very friendly and understood what my family was looking for in a vehicle. Recommend a 100%

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Facebook Nov 12, 2022

great people...great service

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Google Nov 11, 2022

Victor Estrada at Regal Kia Lakeland was amazing. Super friendly guy, finds a car that caters to your exact need. Was super welcoming and made a commitment to make sure provide any information, help with services, and threw in some goodies to show how valuable my business was to him. Would recommend 10/10.

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DealerRater Nov 11, 2022

The staff are always friendly and helpful. Greg Schmidt is the best car salesman. We have purchased 2 vehicles from him and my Father leased 2 vehicles from him.

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DealerRater Nov 11, 2022

Everyone goes above and beyond to make certain their customers are well cared for. Greg Schmidt was our salesman and he is the BEST car salesman ever. I can’t say enough about the quality of all the staff at Regal Kia.

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DealerRater Nov 11, 2022

Did a good job of getting the car I wanted but didn’t install tire safety valves.

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DealerRater Nov 11, 2022

Beat dealership I've ever been to, I was treated so great and I will definitely be back!!

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DealerRater Nov 11, 2022

I had a pleasant relationship with Regal Kia ,they were very transparent with the negociatio n Gregg the sakes person was amazing, went far and beyond any expectation I migh have had . Best of all I love my EV6 ,best car I ever owned

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DealerRater Nov 11, 2022

Great place purchase a car they are very helpful and will do all they can to get you into a car.

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DealerRater Nov 11, 2022

Great service. Dropped my car off in the morning and got a ride to work on time.

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Google Nov 11, 2022

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Google Nov 10, 2022

Always fast service

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DealerRater Nov 10, 2022

I had problem that my dealer was suppose to fix, Regal Kia fixed it and everything good, good job,thanks

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DealerRater Nov 10, 2022

Service department is amazing. Especially Jonathan. I appreciate the great job your guys take care of me.

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DealerRater Nov 10, 2022

First and foremost Edward Box Was the best individual we have ever dealt with. Also Jeff in finance was great

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DealerRater Nov 10, 2022

They was pretty good to long wait to many people they send you to and come back next day they don't know ya

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DealerRater Nov 10, 2022

Awesome experience!!! Since you get in the building until you get out driving your new car! My sales man was David and he is very profesional, and bilingual si no sabes ingles pregunta por David el te ayudará! Thanks you to all my new Kia family!!

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DealerRater Nov 10, 2022

Everyone was so helpful and friendly. I was asked so many questions about what I was looking for and I truly feel like I was heard.

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DealerRater Nov 10, 2022

Everything was great! They worked with my credit and was very nice. Love my car

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DealerRater Nov 10, 2022

Excellent service and my rep Gibran was great to deal with. Would definitely recommend this dealership.

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DealerRater Nov 10, 2022

Truly amazing. Everyone was friendly caring and just treated me like I was family. Honestly I’ll always buy my cars from them

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DealerRater Nov 10, 2022

Friendly, compassionate, caring, flexible, family are all words I would use to describe the staff at regal Kia

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DealerRater Nov 10, 2022

Greg was the best. He knew just what i wanted and helped me get it! He even communicated via text leading up to my purchase which was super helpful with my busy schedule. I love my new ev 6!!!

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DealerRater Nov 10, 2022

First time customer. Staff was very attentive and friendly. I will defiantly return. Great service!!! Thank you

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DealerRater Nov 10, 2022

Had a very difficult engine situation replaced the engine two times and finally corrected the issue. Had to work with Kia Manufacturer which delayed the process.

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DealerRater Nov 10, 2022

Took me upon arrival. Professional staff. Clean and stocked waiting area. Work was done to satisfy.

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Google Nov 10, 2022

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DealerRater Nov 10, 2022

Great experience! They worked very hard to put us in the car we wanted. Thanks David for your hard work

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Google Nov 9, 2022

David was fantastic to work with and made the usually painful process of buying a car a lot more enjoyable!

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DealerRater Nov 9, 2022

We had a wonderful experience. Everyone was so nice and friendly. No pressure or hovering. We had time to look at vehicles and puck what was wanted. During the buying process Everyone was attentive to what we were looking for and eager to help. Would 100% repurchase from them in the future and would recommend to anyone!!

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DealerRater Nov 9, 2022

Everything was so wonderful! I love my new car and was treated like family. 10/10 recommend for anyone looking for a vehicle!!!

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DealerRater Nov 9, 2022

Jonathan Benitez and the team were wonderful. The waiting area had nice amenities, was spacious and comfortable. They fixed my car in no time! Thank you!

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DealerRater Nov 9, 2022

Service was great fast and friendly everyone was nice and amazing. Service valet was a sweet person as well.

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DealerRater Nov 9, 2022

They where amazing didn’t go to leave with a car that same day but they made it possible and got me into a brand new 2023 suv that my eyes been on for so long I was very happy with the service

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Google Nov 8, 2022

Dropped car off 10/27 The problem was found quickly. I left my car at the location in hopes of getting work done quicker. The parts were ordered and came in on Tuesday 11/1. I was called to make an Appointment, told the lady car was there. Never heard another word until Saturday 11/5 that it was ready for pickup. Everything is working very nice. Thank you. I have noticed some kind of black substance on back fender that was not there when I brought it in. Hope I can get it off. Lack of communication, length of time it took and back fender ...

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DealerRater Nov 8, 2022

Friendly staff, always professional in manner, efficient, listen to customer to better meet their needs. Like the snack area, because I don't always have time for lunch.

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Google Nov 7, 2022

From the moment I walked into Regal Kia, we felt like family. Not only was everyone from my salesperson Victor Estrada, to the manager on duty Jorge super friendly and accommodating and HONEST, but they also helped us find our literal DREAM car!!! I cannot say enough amazing things about Victor (who my son now wants to visit just to “hang out” with every day 😂) and every single person I encountered in the dealership—they were fantastic!! I will never buy from another dealership for the rest of my life, and would highly recommend to anyone looking!!

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DealerRater Nov 7, 2022

I walked into Regal Kia and right away felt like family. Everyone, especially Victor, made my son and I feel so at ease and comfortable. We found our dream car and we could not be happier with our new vehicle! We will never go to another dealership again!

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Google Nov 7, 2022

Shaun was efficient and friendly. Great service done

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DealerRater Nov 6, 2022

So far am very happy with the the services are impeccable, people are very frendly.

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DealerRater Nov 6, 2022

I came in for an oil change the technician apparently did not notice that the oil filter had a double gasket on it I lost a lot of my oil got it all over my carport had to return the car a day or two later and get everything corrected the only fault I have with the dealership is there's too many recalls before they fixed my air conditioner that was in eight times before they decided what was wrong with that

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Google Nov 6, 2022

The staff were very professional and efficient. The service was accomplished as expected.

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Google Nov 6, 2022

Misty made this visit amazing. She was able to answer all my questions and able to get my car return in a decent time.

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Google Nov 6, 2022

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Google Nov 5, 2022

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DealerRater Nov 5, 2022

It's easy to get too. The associates are all polite and will help anyway they can.

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DealerRater Nov 5, 2022

I came in for a car wash which was great. While that was going on I wanted something from parts. Unfortunately no one would come to the counter and wait on me. I repeatedly pushed the button for service and eventually gave up after 15 minutes.

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DealerRater Nov 5, 2022

Professional knowledgeable friendly approachable very helpful cleanliness customer oriented the atmosphere was as a close family that liked each other I’m looking forward to future visits

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DealerRater Nov 5, 2022

Regal Kia the best of the best dealer. I recommend to my family and friends.

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DealerRater Nov 4, 2022

We asked them to check tail lights and they said they were not out; but after stopping to get gas a few minutes later, the light was out

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Facebook Nov 3, 2022

buen servicio y cordialidad de su personal

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Google Nov 3, 2022

Buying a new vehicle went smoothly at Regal Kia. It was a fairly quick process, besides all of the paperwork they have to complete for you. The sales rep was very knowledgeable and answered all of my questions. Would recommend Regal Kia to others and would buy from them again. Thanks so much! I love my new car.

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DealerRater Nov 2, 2022

Excellent customer service, all the service personnel was courteous and the waiting time was less than what was expected.

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DealerRater Nov 2, 2022

Willy is great the service department is courteous and helpful looking forward to doing business again

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DealerRater Nov 2, 2022

Very professional and friendly both the Service Department employees and the Sales Staff .always keep you up today on the progress of of your Vehicle Service And the waiting area and rest room are customer friendly .

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